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Collections Representative
Iselin, NJ
Job Description
Waste Connections has an immediate opening for a Collections Representative based in Iselin, NJ. In this position you will be responsible for reaching out to our delinquent accounts via phone calls and emails, taking customer payments over the phone, setting up payment arrangements, and working to resolve problems that arise concerning service or billing.This is a full-time, Monday-Friday 8:00am -5:00pm position with competitive pay, excellent benefits and the potential for a quarterly collection bonus.JOB DUTIES:
- Making outbound calls and sending emails daily on delinquent accounts
- Managing automated calls and emails
- Working closely with various departments to reach monthly collection goals
- Handle difficult customers and escalated calls
- Work closely with Credit Supervisor in utilizing our 3rd party collection agency
- Maintain accurate notes in customer accounts
- Provide assistance with on line payments
- Provide customers recap of accounts for billing disputes
- Reporting results to management and escalating problem accounts
- Minimum of 1 year of credit and collections experience highly preferred.
- Minimum of 1 year of experience making heavy outbound collections calls highly preferred.
- Strong computer skills to include Microsoft Excel and Word experience.
- Strong verbal and written communication skills.
- Ability to speak a second language is a plus!
Job Summary
Company
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Experience
1+ years
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