Who We Are:

For more than a century, L'Oreal has devoted its energy, innovation, and scientific excellence solely to one business: Beauty. Our goal is to offer each and every person around the world the best of beautyin terms of quality, efficacy, safety, sincerity and responsibility to satisfy all beauty needs and desires in their infinite diversity. At L'Oreal Luxe our mission is to provide our consumers the best products and brand experience by making it unique. Our portfolio is composed of21 brands including major brands, highly aspirational and multi-expert, such as Lancome, Yves Saint Laurent, and Giorgio Armani.

What You Will Do:

Responsible for ensuring all quality processes have been implemented and are being complied with during all stages of process. Responsibility for managing, planning, coordinating, and heading the divisional quality system designed to ensure continuous improvement with established standards. This position will oversee Quality inspectors, auditors and analysts to ensure that quality is maintained at each LUXE fulfillment center and third-party managed assembly and fulfillment centers.

Key Job Accountabilities:

• US Country Fulfillment Center South Brunswick
• US Brands International Fulfillment Center Dayton 26 affiliates, manages international compliance (unique to Luxe QC role)
• 5 3PL's in 3 states (Tripak in PA for QVC, Summit, LAE and Paragon in NJ - Promo Ops Assembly, and Oneota, NY - Promo Ops Assembly)
• Develop strategy to manage unique to Luxe Division 50% of sales are Hazmat and require regulatory compliance not seen in any other division
• Manage Traceability program with worldwide visibility partnering with plants and end to end supply chain
• Manage Anti diversion program with worldwide visibility partnering with plants and end to end supply chain
• Partner with Customer Care and Retail Supply Chain to reduce a multi-million dollars Shortages and Violations budget
• Manage team of quality professionals and front line and work with cross functional partners to meet pick, case and accuracy target
• Management and reporting of Quality indicators to corporate (DGO, CIQ) and proper data trending analysis
• Management of consumer complaints and ensuring appropriate actions are put in place to guarantee satisfaction of the consumer
• Ensure that proper nonconformance investigations are conducted and that root cause and sustainable CAPAs are implemented to prevent future occurrences
• Coordinating efforts to simplify and advance the Quality System so that it provides business value and a solid base for continuous improvement
• Work with Operations teams in developing and sustaining daily, weekly, monthly, essential quality improvement efforts.
• Grow the quality culture through presentations, training, awards, postings, product audits, quality teams, and other approaches
• Provide support and follow up with associates engaged in Inbound, Order fulfillment and Outbound activities to ensure material and product quality
• Coach and mentor on continuous improvement initiatives
• In collaboration with site quality personnel, conduct annual review of all lines/processes as well as any reviews needed due to changes in equipment or processes.
• Conduct annual quality internal audits of production and warehouse areas, written reports of deficiencies, and follow-up to ensure completion of work.
• Collaborate with quality personnel and operational managers to ensure changes in processes are included and updated in the Quality Manual.
• Develop and implement Corrective Action procedure to reduce repeat occurrences of quality defects.
• Provide guidance and leadership in situations where deviations have occurred or a potential risk has been identified related quality attributes.
• Provide fundamental guidance to quality management practices of the business and the impacts to both internal and external customers.
• Generate tools necessary to support DGO required quality initiatives
• Train and develop operations teams on quality standards, relative to the scope of their operations.

What We Are Looking For:

Required Qualifications:

• BS Degree in a Science, or Engineering field, Masters preferred
• Minimum 3 years of experience in a Quality management role
• Ability to learn statistical processes and Standard Operating Procedures
• Requires the ability to meet deadlines, have good organizational skills and have the ability to work independently
• Requires ability for test design and interpretation of results
• Must have strong communication skills, presentation skills, writing skills, and excel skills

What's In It For You:

• Competitive Benefit Package (Medical, Dental, Vision, 401K, Pension Plan)
• Hybrid Work Policy (3 Days in Office, 2 Days Work from Home)
• Flexible Time Off (Paid Company Holidays, Paid Vacation, Vacation Buy Program, Volunteer Time, Summer Fridays & More!)
• Access to Company Perks (VIP Access to L'Oreal's Internal Shop for Discounted Products, Monthly Mobile Allowance)
• Learning & Development Opportunities (Unlimited Access to E-learnings, Lunch & Learn Sessions, Mentorship Programs, & More!)
• Employee Resource Groups (Think Tanks and Innovation Squads)
• Access to Mental Health & Wellness Programs

To learn more about L'Oreal's commitment to sustainability, please click

Don't meet every single requirement? At L'Oreal, we are dedicated to building a diverse, inclusive, and innovative workplace. If you're excited about this role but your past experience doesn't align perfectly with the qualifications listed in the job description, we encourage you to apply anyways! You may just be the right candidate for this or other roles!

We are an Equal Opportunity Employer and take pride in a diverse environment. We would love to find out more about you as a candidate and do not discriminate in recruitment, hiring, training, promotion, or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status.

If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting . If you need assistance to accommodate a disability, you may request an accommodation at any time.

Our Safe Together Plan: Your safety is our highest priority. We will proceed with caution and adhere to enhanced protection standards to ensure our sites are safe for all employees. We must all operate with the shared responsibility for each other's health & safety in mind.